Is it only online or do you have on site auctions as well?
What about delivery? Do you deliver for us or we have to come pick them up
Can l register and pay cash? How does payments work? Is it safe to add my bank card on this platform?
Why are the starting bids so high? Shouldn’t the first person set the starting bid?
I just want one item in the unit – can I just buy that one thing?
Where is it located, including the address and price? How much does that item cost, and where can one contact you?
Why didn’t they cut the locks and open the unit in front of the buyers like they do on TV?
Why can’t we bid on a closed door? It’s less fun!
Wouldn’t it be better if nobody, including the seller, could see what’s inside?
Why has my credit card been charged £0.50p?
Why is there a £0.50p Pending Transaction on my Credit Card?
What is the Cleaning Deposit?
What happens when I win an auction?
Can I change my Maximum Bid amount (Proxy Bid)?
What happens if there are multiple Proxy Bidders?
What does Proxy Bidding mean?
What does a soft close mean?
Why do some units disappear before the auction closes?
Are there any fees payable in addition to the final sale price?
What do the terms “job lot”, “as is” and “where is” mean?
Can I bid on any Storage Unit Auction ?
What if I don’t want all items in the unit?
How long do I have to remove the goods from the storage space?
What do we do with the personal items found in the Auction Unit?
Can I get a refund if I do not like what I bought?
Does my bank card get charged when I bid?
How do I bid on one of the storage auctions?
Why is my account inactive?
Why can I not update my contact number?
I want a refund. What’s the process?
I want to cancel my bid. How do I do that?
My payment declined! What now?
My cleaning deposit is not being returned. Why?
How do I get my cleaning deposit back?
When I got to the facility, some items were missing, or the inventory was incorrect. What should I do?